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FAQs

How to condition your laptop battery for optimum performance

A new laptop battery must be conditioned to operate at its full capacity. Our batteries are shipped in a discharged state and must be fully charged and partially discharged at least five times in order to reach its full run time.
To condition your laptop battery, unplug the laptop from the power cord and let the battery run your machine for 30 to 60 minutes. It is important not to let the run all the way to empty or you can damage the battery and may not be able to be recharged.

Is it normal for a battery to produce heat?

It is normal for notebook batteries to produce heat when they are being charged and also when you are running on battery power. As energy is transferred within your battery cells, heat is a natural byproduct.

Why does my laptop battery lose power over time?

Over time, laptop batteries lose their ability to hold a charge. This is a normal occurrence and is common to all rechargeable batteries. Most batteries today are made with advanced materials that hold their charge much longer than earlier technologies used just a few years ago. Even so, the life of a laptop battery today will be approximately 500 recharges or 2-5 years. We sell only brand new laptop batteries that use the highest quality cells and components.

How to check laptop battery life

You can check your computers' remaining battery life by clicking your battery icon or accessing the Power Options section within your computer's control panel. Your laptop battery life depends on the power capacity of your laptop battery and the amount of energy your computer draws.

The Do's and Don'ts of Battery Use

Battery Do's:
Fully charge/discharge battery up to 3 cycles before achieving full capacity of a new battery
Fully discharge and then fully charge the battery every two to three weeks for battery conditions.
Run the device under the battery's power until it shuts down or until you get a low battery warning. Then recharge the battery as instructed in the user's manual.
Remove from the device and stored in a cool, dry, clean place if the battery will not be in use for a month or longer,Recharge the battery after a storage period
Ensure maximum performance of the battery by optimizing the device's power management features. Refer to the manual for further instructions.
Battery Don'ts:
Do not short-circuit. A short-circuit may cause severe damage to the battery.
Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
Do not expose the battery to moisture or rain.
Keep battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of battery to extreme heat may result in an explosion.

My laptop battery won't charge when plugged in

Laptop computers are designed to recharge the battery while the laptop is plugged into the AC adapter "brick." After a period of time, however, the battery may begin to fail to recharge fully, may seem to have a shorter charge-life or may no longer charge at all. This is quite common: Laptop battery technology just isn’t in place yet to guarantee long battery life and flawless performance. Unfortunately, there may be little you can do to revive a really dead battery except to replace it.
Remove the battery from the laptop. Look at the sides of the battery. You may find a small panel with three or four LED lights or some kind of labeling referring to battery life. Depress the button or part of the panel that appears to light the LED lights. If your battery is functioning normally, you will see one, two or three “light bars” indicating the amount of charge left in the battery. If none of the lights appear when you test the battery, chances are the battery is dead and can no longer take or hold a charge.
Place the battery back into the laptop. Turn it on, using AC adapter power. When the desktop boots, look for the battery indicator icon in the lower right hand corner of the screen, down near the clock. You should see a battery picture. Hover your mouse over this icon to see how much power is left in the battery. Windows should tell you that the battery is now charging. If there is a red X over the battery, the battery has no charge at all and is probably dead.
Go to “Start,” “Control Panel” and “Power Options.” Check the battery recharging tab. If the battery is able to take a charge, there will be an indicator that charging is happening now. If the battery can no longer take a charge, there will probably be a red X over the battery icon. Shut down your laptop.
Remove the battery and place it in a plastic bag with a zipper lock. Place the battery in the freezer compartment of your refrigerator for 24 hours. At the end of the 24 hours, remove the battery from the freezer and let it “thaw” for two hours. Put the battery back into the laptop (being certain that it is completely dry first). If you’re lucky this freezing may bring the battery back to life—at least for a short time. If the battery is still dead, your diagnosis is over.